Retail III is for those people who are both looking at a career in retail. Perhaps you just want to try it out... what a great way to find out what this is all about while you are studying at school or looking for a new career.
School based traineeships are a great to get experience at working e.g. Retail and study at High School. Apply both aspects to your work and who knows you could be on your way to a great opportunity for yourself!
RETAIL III*
Certificate III in Retail
SIR30212*
(6 x Cores & 8 Electives to be Completed)
Great basis to have a career in a Retail Environment or have an opportunity to grow within a company...
Specific Units to be covered... in Certificate III in Retail*
SIRXCOM101 Communicate in the workplace to support team and customer outcomes
Core
SIRXIND101 Work effectively in a customer service environment
Core
SIRXSLS201 Sell products and services
Core
SIRXSLS303 Build relationships with customers
Core
SIRXWHS101 Apply safe work practices
Core
SIRXWHS302 Maintain store safety
Core
SIRXRSK201 Minimise loss
Elective
SIRXINV001A Perform stock control procedures
Elective
SIRXINV002A Maintain and order stock
Elective
SIRXMER202 Plan, create and maintain displays
Elective
SIRXSLS301 Build sales relationships
Elective
SIRXSLS002A Advise on products and services
Elective
SIRXMER303 Coordinate merchandise presentation
Elective
SIRXCCS202 Interact with customers
Elective
Soft Skills Training Areas
Non-Certificate Courses
Basic Customer Service
In Basic Customers Service - a student will cover the "Best Practice" for dealing with customers and what to do to ensure that the customer has a pleasant buying experience!
Basic Typing Skills
Basic Typing Skills, is a comprehensive course to ensure that you are able to use a computer and know your away around the keyobard. Tpying and Keyboard skills are important!
Resume Writing and Interview Techniques
Resume Writing and Interview Techniques and some of the basic items that need to be right to get that interview. We look at various methods and templates to maximise your chances!
How to Deal with Customers and Build Rapport
Once you have the job, being able to handle a customer and ongoing and repeat relationships with a customer are extremely important. In this section we explore how this can be done!
Advanced Interview Techniques and At the Interview
Advanced Interview techniques covers areas such as interview the interviewer, dress codes at an interview, what to say and what not to say! To give you the best opportunity!
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