Retail III is for those people who are both looking at a career in retail. Perhaps you just want to try it out... what a great way to find out what this is all about while you are studying at school or looking for a new career.


School based traineeships are a great to get experience at working e.g. Retail and study at High School. Apply both aspects to your work and who knows you could be on your way to a great opportunity for yourself!


Certificate III in Retail


(6 x Cores & 8 Electives to be Completed)

Great basis to have a career in a Retail Environment or have an opportunity to grow within a company...

Specific Units to be covered... in Certificate III in Retail*

SIRXCOM101 Communicate in the workplace to support team and customer outcomes


SIRXIND101 Work effectively in a customer service environment


SIRXSLS201 Sell products and services


SIRXSLS303 Build relationships with customers


SIRXWHS101 Apply safe work practices


SIRXWHS302 Maintain store safety


SIRXRSK201 Minimise loss


SIRXINV001A Perform stock control procedures


SIRXINV002A Maintain and order stock


SIRXMER202 Plan, create and maintain displays


SIRXSLS301 Build sales relationships


SIRXSLS002A Advise on products and services


SIRXMER303 Coordinate merchandise presentation


SIRXCCS202 Interact with customers


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Soft Skills Training Areas
Non-Certificate Courses

Basic Customer Service

In Basic Customers Service - a student will cover the "Best Practice" for dealing with customers and what to do to ensure that the customer has a pleasant buying experience!

Basic Typing Skills

Basic Typing Skills, is a comprehensive course to ensure that you are able to use a computer and know your away around the keyobard. Tpying and Keyboard skills are important!

Resume Writing and Interview Techniques

Resume Writing and Interview Techniques and some of the basic items that need to be right to get that interview. We look at various methods and templates to maximise your chances!

How to Deal with Customers and Build Rapport

Once you have the job, being able to handle a customer and ongoing and repeat relationships with a customer are extremely important. In this section we explore how this can be done!

Advanced Interview Techniques and At the Interview

Advanced Interview techniques covers areas such as interview the interviewer, dress codes at an interview, what to say and what not to say! To give you the best opportunity!

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